Privacy Policy

The purpose of this privacy policy is to give you a clear explanation about how we use personal information that we collect from you when you use our online services, including:

  • This website
  • Mobile device and applications (“Apps”)
  • Social media
  • Emails

This policy should be read in conjunction with our Cookie Policy.

The purpose of this policy is to explain how we use any personal information we collect about you, the choices you have about how we use that information, the choices you have regarding our communications with you and the marketing offers that you want to be sent.

Who we are

This privacy policy is issued by Twiston Davies Equine Ltd (collectively referred to as “Twiston-Davies”, “we”, “us” and “our” in this policy).

For the purpose of data protection legislation, Twiston-Davies is considered to be a Data Controller in respect of your personal data.

If you have any questions about our privacy policy or information we hold about you, please contact us:

By email:

In writing to our registered office: Grange Hill Farm, Naunton, Gloucestershire GL54 3AY

Or, using our online enquiry form.

What the data protection law says

Twiston-Davies can only use your personal information if we have a lawful reason to do so. The GDPR provides 6 reasons under which we can use your personal data:

When you have consented to us processing your personal information for a specific purpose.

When it is necessary to provide the product or service requested.

When it is our legal duty to do so, e.g. keeping records of transactions to comply with financial laws.

When it is in your vital interest.

When it is necessary for us to perform a task in the public interest.

When it is in the legitimate interest of Twiston-Davies or a third party to do so, e.g. sending relevant communications about new products and services.

What personal information do we collect?

We may collect and process the following data about you:

Information that we collect from you: this is information that you voluntarily provide to us by accessing our website, filling in forms, register for an online valuation account, email notifications and/or newsletters. This information may include, but is not limited to, your name, address, e-mail address and marketing preferences.

Information we collect about you: we use a third party service, Google Analytics, to collect standard internet log information and details of visitor behaviour patterns. Such information can include information such as visitor traffic to the site and various pages within the site, Internet Protocol (IP) addresses, geographic locations, browser type, link clicks and other page interaction information. This information is processed in a way which does not identify anyone and we do not make any attempt to find out the identities of those visiting our website. You can read more about how we use cookies in our Cookies Policy.

How will we use your personal data?

We may use your information in the following ways and for the following purposes:

  • To help us to monitor, analyse and improve our online services.
  • To provide you with information that may be of interest to you, such as our newsletters and articles.
  • To market services to you.
  • To notify you about changes to our services or products.
  • To measure and understand the effectiveness of the content on our website and that sent to you by email, to ensure that the content is well-presented and relevant and to inform future content.
  • For Twiston Davies’ administration purposes, such as data analysis and research.
  • To assist in keeping our website and our systems secure and to prevent money laundering and other financial crimes.
  • To enable Twiston-Davies to comply with industry standards and regulatory and statutory requirements.

If you do not wish us to collect and use your personal information in these ways, it may mean that we are unable to provide you with our products and/or services.

We do not use fully automated decision-making. We may, however, process your data on a partially automated basis in order to identify certain characteristics of yours (profiling) in order to provide you with target-appropriate communications, information and advice.

How long do we keep your personal data for?

The length of time over which we hold your personal data will vary and the retention period will be determined by a number of factors, including the purpose for which we are processing your data and any legal or regulatory obligations that may impose a minimum retention period.

Information that is no longer needed will be securely destroyed, encrypted or anonymised (i.e. can no longer be identified as being your personal data).

Who do we share your personal data with?

Twiston-Davies may share your personal data with third parties, such as with our IT and communications providers and electronic data storage services. With regard to current clients for whom we hold additional information to that collected from our online services, your personal data may also be shared and processed by our associated companies, product providers, auditors, introducers and insurers, as detailed in our Client Agreement.

Twiston-Davies requires all third parties to process your personal data in a manner compliant with the requirements of data protection legislation.

We may also share your information with regulatory or legal bodies in the UK or overseas in order to comply with any legal and regulatory requirements.

Whenever we share information, we do so in line with our obligations to keep that information safe and secure.

Your rights over your personal information

You have rights as an individual which you can exercise in relation to the information we hold about you. Those rights include:

  • the right to ask us what information we hold about you and obtain information regarding the processing of your personal data;
  • the right to request a copy of the information we hold about you;
  • the right to ask us to rectify/amend your personal data if it is inaccurate or incomplete;
  • the right to request that we erase your personal data. Please note that there are some circumstances in which we will decline such a request, for example where we are obliged to retain the information for overriding regulatory, contractual or health and safety purposes (exclusions are listed in Article 17(3) of the General Data Protection Regulations);
  • the right to request that we restrict our processing of your personal data if you are concerned about the accuracy of the information or if you believe we are not doing so lawfully;
  • the right to request that we send your personal data in electronic format to another data controller where this is technically feasibly possible. Please note that this right only applies to information that you have provided to us;
  • the right to object to us processing your personal data in certain circumstances. There may be some circumstances in which we have the right to refuse that request.

If you would like to exercise any of the rights listed above, you should direct any such request to Twiston-Davies in writing to our registered office address listed in the ‘Who Are We’ section above.

Where is personal data stored and how is it protected?

We take information and system security very seriously and take appropriate technical and organisational measures to manage risk to the confidentiality, integrity and availability of your Personal Data. Any personal information which is collected, recorded and processed by Twiston-Davies, whether paper copies or digital copies, will be treated in confidence and will have appropriate safeguards to protect that information against any unauthorised or accidental disclosure, access or deletion.

Twiston-Davies’ data is held at two secure server sites in the UK. Twiston-Davies does not store any Personal Data outside the European Economic Area (EEA).

Where personal data is transferred to, and stored at, a destination outside the European Economic Area (“EEA”), Twiston-Davies will take all steps reasonably necessary to ensure that your data is treated securely and provided with an equivalent level of security as would be applied by UK / EEA data privacy laws (such as with the EU-US Privacy Shield scheme).

Marketing Communications

Where you have provided the appropriate permissions, we may from time to time contact you by email with information and articles.

If at any point you would like to opt-out of receiving marketing communications from us, please click on the unsubscribe link at the bottom of any emails you receive. Alternatively, you can contact us, stating your preferences, using the contact details listed in the ‘Who Are We’ section above.

Links to other websites

Our website may sometimes contain links to other websites or contain functionality to enable sharing articles via third party social media applications, such as Facebook and Twitter ‘share’ buttons. This privacy policy does not cover the links within this site linking to other websites. We encourage you to read the privacy policies on the other websites you visit before submitting any personal data to those sites.

Your right to complain

We aim to collect, use and safeguard your Personal Data in line with current data protection laws. If you believe that your information has been mishandled, you should contact our us in writing via our registered office, listed at the top of this privacy policy, so that your complaint can be fully investigated.

If you are not satisfied with our response or you still have a complaint about our use of your information, you can contact the Information Commissioner’s Office via their website or write to them at the Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF.

Changes to our privacy policy

We keep our privacy policy under regular review. This privacy policy was last updated in November 2023.